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3/26/20: Impact of the Coronavirus on our Service Guarantee

Within the U.S., UPS is designated among the government's critical infrastructure and, therefore, possesses an exception allowing UPS Freight® service to continue to operate-even within areas that are subject to government or state restrictions. The Novel Coronavirus pandemic has created unprecedented complexities which require us to constantly reassess our operations. Our highest priority is to help ensure the health and safety of our employees, customers, and suppliers.

Suspension of Service Guarantee
Effective March 27, 2020 and until further notice, service guarantees for all UPS Freight® LTL services from and to all locations are suspended, with the exception of UPS Freight® Urgent Services. As the effects of the Coronavirus impact our infrastructure, we will continue to seek guidance from local, state, and national government entities to ensure that we fully align with their regulations. We are committed to continue operating throughout our entire service territory, except where constrained by government restrictions outside the U.S.

Prior to shipping, please check to see if the recipient's location is open, since business opening hours may have changed due to local restrictions. Please continue to visit this page for the most up-to-date information regarding the impact of Coronavirus on UPS Freight services.

To request UPS Freight® Urgent Services, call (800) 644-0900.

Service guarantees are subject to change. For further details, see the UPS Freight® LTL rules tariff at https://www.upsfreight.com/tariff.

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